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Brooks x runDisney®
Frequently Asked Questions

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Sign up to learn about new releases coming from Brooks and runDisney®.

The style or size I am looking for is out of stock. When will there be a restock?

  • We are selling a limited amount of product online of inventory remaining from the runDisney Health & Fitness Expo. Certain designs will be back for multiple race events while many won't be restocked. Sign up to be notified of future updates in the banner above!

Is there a purchase limit?

  • We want as many runDisney x Brooks fans as possible to be able to enjoy gear from this exciting relationship. For that to be a possibility, there is a purchase limit of 5 pairs per person on brooksrunning.com. This is subject to change based on availability. Sign up to get notified when more information drops in the banner above!

Can I purchase runDisney shoes at any retail locations?

  • No, these shoes are only being sold at the runDisney Health & Fitness Expo during race weekends, and we are selling any excess inventory from the Expo on brooksrunning.com for a limited time.

What if I want to return my runDisney product?

  • Purchases from the runDisney Health & Fitness Expo are not eligible to be returned for a refund. If you are interested in an exchange, please reach out to our Runner Experience team, and we will do our best to get you taken care of! This is a limited release, so we cannot guarantee replacement with runDisney product.

    If you purchased your product from brooksrunning.com, our Run Happy Promise applies! Please visit our Returns Center to start a return for a refund within 90 days of purchase. For more information on how to return an item purchased on brooksrunning.com, click here.

What if I want to exchange my runDisney product for another size or style?

  • If you purchased your product at the runDisney Health & Fitness Expo, please reach out to our Runner Experience team, and we will do our best to get you taken care of! This is a limited release, so we cannot guarantee replacement with runDisney product.

    If you purchased your product from brooksrunning.com, our Run Happy Promise applies! Please visit our Returns Center to start a return for a refund within 90 days of purchase. You can place a new order at any time for your desired product (please note that this is a limited release, so we cannot guarantee your desired runDisney product will still be available – please check brooksrunning.com for availability). For more information on how to exchange an item purchased on brooksrunning.com, click here.

What if my gear never arrived?

  • Please reach out to our Runner Experience team, and we will do our best to get you taken care of! This is a limited release, so we cannot guarantee replacement with runDisney product. 

What if I want to exchange my runDisney race participant shirt for another size?

  • We are unable to exchange runDisney race participant shirts.