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Brooks Run Happy Promise

Our goal is to make each run better than the last. The gear we offer should improve your miles. So if you’re not happy with a product, then we’re not happy either.

Our guarantee

We think you’ll love our products because thousands of other runners already do. So take our gear for a 90-day test run. If you don’t love it, return it for free. Really.

Our return policy

If you buy gear from us today, you have until to wear it all you want and still return it if you don’t love it — no shipping or re‐stocking fee. If your gear is unworn and still in original packaging, you have until to return it to us.

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How do I make a return?

Head to our Returns Center to start the process and generate a free shipping label.

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What about Brooks products I didn’t buy on BrooksRunning.com?

If you bought your Brooks gear from another retailer, please contact them first for exchanges or returns. If they’re not able to help, just call, email, or chat with us, and we’ll work with you to find a solution.

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My gear isn’t performing. How do I request a replacement?

We will happily replace any product that does not perform to Brooks high expectations, under normal use and within the functional life of the product.

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Wait! You didn’t answer my question.

Reach out to our customer care team to ask a specific question. Or click below for more details on our policy.