WHAT IF I LOSE MY EGIFT CARD INFORMATION?
Brooks isn’t responsible for the funds if they’re lost or stolen, but in some cases we can locate the card information and replace it for you. If you’ve lost your eGift Card information, please contact our customer support team and we will do what we can to help.
WHAT HAPPENS WHEN I WANT TO RETURN AN ITEM I PURCHASED ON AN EGIFT CARD?
You can still get a refund on something purchased with an eGift Card. We’ll refund your credit card or PayPal first and then send you a new eGift Card via email for the remaining balance. Please follow the normal return process.
HOW LONG WILL IT TAKE FOR THE RECIPIENT TO GET THE EGIFT CARD?
Most eGift Card orders will process within a couple of hours, but may take up to two business days for order verification. To speed up the verification process, please make sure that your billing information matches what is on file with the bank your credit card was issued by and that your contact information (email and phone number) is valid and up to date.