Question 1

can i buy different color laces from brooks?

Accepted Answer

Hi Imran! You can connect with our Runner Experience team for more options for laces. You can connect with us at https://support.brooksrunning.com/hc/en-us/requests/new or via phone at 1-855-427-6657, weekdays 6am-5pm PST. We look forward to hearing from you!

Question 2

Better shoes for underpronation?

Accepted Answer

Thank you for reaching out.  The best shoes for underpronation would be our neutral shoes. In our cushion line, these include the Glycerin 20, the Ghost 15, and the Trace 2.  Our neutral energizing shoes include the Revel 6 and Levitate 6.  Our neutral speed shoes include the Hyperion shoes and the Launch 10

Question 3

Is this similar to the aerial shoe?

Accepted Answer

Hi Ralph! There will be a few key differences between the Glycerin 20 and Ariel '20. The Glycerin 20 is a neutral shoe, while the Ariel '20 is a max support shoe. We do offer the Glycerin in a support style - the Glycerin GTS 20. The Ariel '20 also tends to have more volume and width, which accommodates inserts or custom orthotics really well. The Glycerin GTS 20 would be a great alternative to the Ariel '20 if you do not wear orthotics or if you do not need additional volume.

Question 4

I love Brooks for their comfortability, but are these shoes slip-resistant shoes suitable for restaurant work?

Accepted Answer

Hi Evan! Most of our shoes are specifically designed for run performance and don't specifically have work-certified slip resistance built into them.

We recommend checking out a company like Shoes for Crews to find a certified slip-resistant shoe if that's an important feature. Let us know if we can help further!

Question 5

Any plans to make “wide” sizes of the Glycerin 20 Orange color?

Accepted Answer

Hi Al! Unfortunately, at this time there are no plans to produce the Glycerin 20 in colorway 843 - Orange/Titan/Flame in a wide (2E). We take our runner feedback seriously and hopefully in the near future we will be able to provide all our colors in multiple widths.

Question 6

How to clean these shoes?

Accepted Answer

Hi Mihir! We recommend avoiding washing machines and (especially) dryers, but you can hand wash your shoes. Here are some tips as well as a link to an article that goes in greater depth: 1. Brush the bottom of your shoes to remove as much mud and dirt as possible. 2. Remove the shoelaces. 3. Gently use a damp cloth or brush to clean the uppers. 4. Rinse with warm water. 5. Remove the insoles and clean and dry them separately. 6. Stuff your shoes with newspaper. This helps them maintain shape and decreases drying time. For more information, please take a look at this article: https://www.brooksrunning.com/en_us/blog/gear-maintenance/how-to-clean-running-shoes/

Question 7

What is the difference between the various Glycerin models?

Accepted Answer

Hi David! There are four versions of the Glycerin 20, as there is a choice between Classic and StealthFit and a choice between Neutral or GTS. The Classic and StealthFit versions will refer to how the upper material fits. The StealthFit will have more of a socklike feel with less adjustability in the lacing, while the Classic is more of that traditional athletic shoe fit. Neutral and GTS refer to the support in the shoe. The GTS version has our GuideRail support system, which is intended to help support runners who overpronate (feet/ankles roll inward). We recommend the neutral model if you do not overpronate.

Question 8

If I wear a 14 wide in Glycerin 19 what size Glycerin 20 should I buy?

Accepted Answer

Hi Travis! We recommend sticking with the same size in the Glycerin 20 as you had in the Glycerin 19. According to current reviews, the 20 is running slightly roomy, so it is possible it will feel slightly bigger. We have a phenomenal return policy that allows you to try our gear out for your normal runs and walks, inside or outside. If it does not work, we offer free pre-paid return labels on orders to send them back within 90 days for worn items and 1 year for unworn items. Even if you get them dirty or lose the box we can still take them back with our free labels via FedEx or USPS for a full refund.

Question 9

Does glycerin 20 replace glycerin 19?

Accepted Answer

Hi Martin! Yes, the Glycerin 20 replaced the Glycerin 19. The Glycerin 20 features our new nitrogen-infused DNA LOFT v3 foam. This is our super-soft cushioning optimized to be lightweight, responsive, and durable with plush comfort. We redesigned the midsole and outsole offering a widened platform for smoother, easier transitions as you’re striding through. The upper is redesigned for a plush and breathable, engineered air-mesh upper. This offers a secure fit, comfortably holding the foot in place. The upper continues to use our 3D Fit Print to provide extra structure.

Question 10

does brooks have a mens shoe with a round toe box?

Accepted Answer

Hi John! While the Glycerin 20 is our softest, most cushioned model, there are other options with a more rounded toe box. We recommend checking out the Dyad 11, Addiction GTS 15, and Beast '20 if you need more volume and width in the toe box. The Dyad 11 is a neutral model, while the Addiction GTS 15 and Beast '20 are maximum support models that work best for people who overpronate - their feet and/or ankles roll inward as they walk and/or run.

Question 11

I wear a women's size 8.5, will a men's size 7.0 fit me?

Accepted Answer

Hi Darlene! If you wear a Women's size 8.5, a Men's size 7 would fit the same.

Question 12

What is the outer sole made with?

Accepted Answer

Hi Leo! The sole is made of a full-length nitrogen-infused DNA LOFT v3.

Question 13

The Ghost 14 in 11.5 Narrow fit me perfectly. Is there a Glycerin 20 size that might be comparable?

Accepted Answer

Hi Luke! If you wear a size 11.5 Narrow in the Ghost 14, you may enjoy the Glycerin StealthFit 20 in a size 11.5 Medium width.

Question 14

Currently wearing Ghosts 12.  Tried Ghosts 14 but heal slips.  Will Gycerin 20 differ?

Accepted Answer

Hi Robert! The Glycerin 20 may be a great option for you. If your heel is slipping, we recommend using the "Runner's Knot" lacing technique.

Question 15

what are the differences between the 19 and 20 versions?

Accepted Answer

Hi Luis! The biggest update from the Glycerin 19 to the Glycerin 20 is our new nitrogen-infused DNA LOFT v3 foam. We redesigned the midsole and outsole offering a widened platform for smoother, easier transitions as you’re striding through.

Question 16

The toe box on the 19s were too narrow for me. I saw others mention having this problem too. Is the toe box wider on the 20?

Accepted Answer

Hi Rich! The toebox of the Glycerin 20 fits more spacious than the Glycerin 19.

Question 17

Would the Glycerin 19 fall closer to the traditional fit or stealth fit?

Accepted Answer

Hi Robert! The Glycerin 20 is similar to a traditional fit like the Glycerin 19, while the Glycerin StealthFit has a sock-like upper.

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