Run Happy Promise & Returns Policy

Our Run Happy Promise

If you buy gear from us or one of our authorized retailers today, you have until to wear it all you want and still return it if you don’t love it — no return shipping or re‐stocking fee.

How does our Run Happy Promise work?

Step 1

Shop

Purchase any Brooks product from our website or one of the authorized sellers in the United States. Need recommendations? Check out our Shoe Finder and Bra Finder, read our Gear Advice articles, or contact our Runner Experience team to chat more. If you have any questions regarding whether a seller is an authorized seller of our gear, please contact our Runner Experience team.

Step 2

Go for a test run

You have 90 days to put your gear to the test — on roads, tracks, trails, or in the gym. Run indoors or out, rain or shine.

Step 3

If you’re not happy, send it back.

If a product doesn’t meet your expectations, head to our Returns Center to start the return process and generate a free shipping label for purchases from our website. For a step-by-step guide, please visit our Customer Care Center.

If you purchased Brooks product from one of our authorized sellers in the United States, please contact them first for exchanges or returns. If they’re unable to help, you can contact our Runner Experience team for support.

Because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, our Run Happy Promise is not available for Brooks products purchased from unauthorized sellers, including unauthorized internet sites.

Returns center

Having issues with a product?

Our Runner Experience team would be happy to help with any Brooks product that isn’t performing to your expectations. Click the link below for more information on how to connect with us.

Get the details here