Brooks' True Blue Guarantee

Take your Brooks gear for a 90-day trial run. If you are not 100% satisfied, you can return it, for free, no questions asked. Even if you sweat in it.

If your gear is unworn, you can return it within one year of purchase for a full refund. (Do: try it on. Don't: sweat in it.)

Brooks offers free shipping on returns of items purchased on and shipped to U.S. addresses (including U.S. territories and APO/FPO addresses).

Free & Easy Return Process!


Generate & Print Your Label

Generate & Print Your Label

Visit the Order Lookup page to find your order and Create Return Label. Print your return label, cut it out, and secure it to your package. You must have one return label for each package you return.


Prepare Your Package

Prepare Your Package

Re-package your return merchandise. Please remove any labels and refrain from using Priority Mail packaging.


Send it Back for Refund

Send it Back for Refund

Drop your return package at any U.S. Mail location. No additional postage or insurance is required.

You will receive a notification when your return is in our system, when it arrives at our return center, and when your credit has been processed with our customer service team.

Please expect 2-3 weeks before your return and refund is processed.

Please Note:

  • All returns or exchanges should be shipped via U.S.P.S. using the complimentary return shipping label provided. CODs cannot be accepted. Please pack the item you are sending back securely in its original package, if possible.
  • Abuses to the return policy, such as abnormal wear and tear, are subject to Brooks' discretion.

If you have any questions about your return, please contact Brooks customer service at 1-800-2-BROOKS.

To Exchange an Item

  1. Place a new order for the correct item (size, style, or color) you want.
  2. Follow the instructions above to return the incorrect item for a refund.

To exchange an item received as a gift, call Customer Support at 1-800-2-BROOKS.

To Return a Defective Item

When used for its intended purposes, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months. Because our PureProject shoes use lighter materials, we expect them to last from 250 to 300 miles. Moving Comfort sports bras have a life expectancy of 12 months. If you believe your product is not performing to these standards due to a defect, please submit a Defective Product Claim and one of our Customer Service Reps will help you out!

To Return or Exchange Items Purchased or Shipped outside of the U.S.

Items Purchased on and Shipped Internationally We offer shipping to Brazil, Canada, Hong Kong, and Korea. If you purchased from and your order was shipped to one of these regions, please contact our Customer Service team. We will provide instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

Items Purchased Outside the U.S. from an Authorized Retailer (Not Shipped from Returns and exchanges of items purchased in stores outside the U.S. can only be completed in the country where the product was purchased. Select the relevant region from our International Partners page for contact information.