
How to redeem eGift Cards:
Frequently asked questions ↓

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The lucky recipient of the eGift Card will receive the Gift Card information via email once the order has been received and verified.
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Most eGift Card orders will process within a couple of hours, but may take up to two business days for order verification. To speed up the verification process, please make sure that your billing information matches what is on file with the bank your credit card was issued by and that your contact information (email and phone number) is valid and up to date.

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Brooks eGift Cards can be redeemed for US orders on BrooksRunning.com. They are not redeemable at any retail locations.
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Yes! You may give up to five gifts in a purchase.
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You can use a maximum of two eGift Cards per order.

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Brooks isn’t responsible for the funds if they’re lost or stolen, but in some cases we can locate the card information and replace it for you. If you’ve lost your eGift Card information, please contact our customer support team and we will do what we can to help.
Customer support
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You can still get a refund on something purchased with an eGift Card. We’ll refund your credit card or PayPal first and then send you a new eGift Card via email for the remaining balance. Please follow the normal return process.