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Brooks Run Happy Promise

Our goal is to make each run better than the last. The gear we offer should improve your miles. So if you’re not happy with a product, then we’re not happy either.

Return policy

We think you’ll love our products because thousands of other runners already do. So take our gear for a 90-day test run. If you don’t love it, return it for free. Really.

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How do I make a return?

Head to our Returns Centre to start the process and generate a free returns label.

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What about Brooks products I didn’t buy on BrooksRunning.com?

If you bought your Brooks gear from another retailer, please contact them first for exchanges or returns. If they’re not able to help, just call, email or chat with us, and we’ll work with you to find a solution.

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What´s my refund status and how long does it take for a refund to be processed?

Generally, the return and refund process can take up to 14 days. Returned goods may take up to 7 days to reach our warehouse in Germany.

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Wait! You didn’t answer my question.

Reach out to our customer care team to ask a specific question. Or click below for more details on our policy.