Brooks reserves the right to change or modify these Terms or any policy or guideline of the Services, at any time and at our sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Services, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Services following the posting of changes or modifications will confirm your acceptance of such changes or modifications. Therefore, you should frequently review the Terms and applicable policies to understand the terms and conditions that apply to your use of the Services. If you do not agree to the amended terms, you must stop using the Services (which you may do without penalty).
If you have any questions regarding the Services or these Terms, please refer to our Help Section or to our Frequently Asked Questions. All other questions or comments about the Services should be directed to Brooks Customer Service.
2. Terms of Sale
All sales made through the Services are governed by our Terms of Sale. Please refer to these Terms of Sale for the terms, conditions and policies applicable to your online purchases from Brooks.
- Pricing; Orders; Tax.
All prices are shown in Euros or UK pounds sterling (except where otherwise noted) and prices should be displayed inclusive of VAT in Europe; delivery and handling charges are additional. All items are subject to availability, and we may limit the number of products sold in each transaction via the Services.
By placing an order via the Services, you are making an offer to Brooks to purchase products or services. Any order shall be subject to acceptance by Brooks and Brooks may reject all or any part of an order and discontinue products or services without notice. If Brooks accepts your order, Brooks will notify you of its acceptance by providing an order confirmation. Following acceptance of your order, Brooks may carry out a standard fraud check. Brooks reserves the right to cancel your order if it fails this fraud check. All prices are subject to change without notice before acceptance of an offer by Brooks, and you agree that tax may be adjusted from the amount shown on the payment check-out screens. Several factors may cause this adjustment, such as variances between processor programmes and changes in tax rates. If we do change any of our prices, you will have the right to cancel any order you have made via the Services without any penalty.
You will be responsible for any applicable sales or use taxes (such as VAT), duties or other governmental taxes (such as import fees) or fees payable in connection with your purchase via the Services. Brooks is not required to collect and remit sales or use taxes in all jurisdictions. If you do not pay such taxes or fees in connection with a transaction via the Services, you will be responsible for such taxes or fees in the event that they are later determined to be payable. Brooks reserves the right to collect such taxes or other fees from you at any time following written notice to that effect (which may be made by email).
We attempt to be as accurate as possible and to eliminate errors on the Services; however, we do not represent or warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. The images of the products on our websites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
In the event of an error, whether on the Services, in an order confirmation, in processing an order, when delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to return the product or service and obtain a refund in accordance with the requirements for returns provided in Section h (Returns and Exchanges) of these Terms of Sale.
Brooks may offer discounts or discount programmes, either of which may be changed or revoked at any time. Discount programmes are intended for personal use only (not for resale). You may not share discounts with third parties or make purchases for anyone other than immediate family members, unless the terms of the discount programme state otherwise. Discount programmes may not be applicable to specific products or to sale items. Discount programmes cannot be combined with other offers, including free delivery.
We may offer you the ability to pre-order a product before it becomes available. If you choose to pre-order a product, we will not charge you until the product becomes available and we can complete your purchase. Please note that a pre-authorisation charge may be required by your financial institution resulting in a temporary hold on your account on purchases made via the Services.
e. Out-of-Stock Items
If the colour, size or width of a product you would like to purchase is not shown in the relevant drop-down box or list of options on the product's information page, then the colour, size or width is not available for purchase. In the event that the specific product that you would like to purchase is unavailable, please check our Services at a later time as our inventory of products is subject to change.
f. Delivery & Handling; Export
You agree to pay all delivery and handling charges shown to you at the time you place your order. We reserve the right to increase, decrease, add or eliminate these charges from time to time, and you agree to check all charges prior to placing an order.
In general, we deliver all products by standard delivery, unless otherwise directed by you and agreed by us. Delivery and handling charges displayed during the checkout process may or may not reflect actual costs. All orders placed through the Services are shipment contracts, not destination contracts, so the title and risk of loss or damage to all products purchased via the Services will pass to you upon Brooks’ delivery of the products to a transportation carrier. Any delivery dates or times shown on the Services are estimates only and actual delivery dates and times may vary. You agree that you will not obtain or direct shipment of any product purchased through the Services for export.
g. Payment; Credit for Refunds
Only valid credit cards and other payment methods acceptable to us may be used to purchase products and services through the Services, and all refunds will be credited to the same credit card or, at our discretion, other payment method. By submitting an order through the Services, you promise that you are authorised to use the designated credit card or other payment method and authorise us to charge that card or other payment method for the purchase amount of your order (including tax, delivery, handling and any other amounts described on the Services). When you provide your payment information, you authorise us (or a third-party service provider working on our behalf) to process and store your payment and other related information. In the event that the credit card or other payment method you designate cannot be verified, is invalid or is not otherwise acceptable, we may suspend or cancel your order automatically or invoice you via IBAN bank transfer. You are responsible for resolving any problem we encounter in order to proceed with your order.
h. Returns and Exchanges
If for any reason you are not completely satisfied with your purchase from Brooks within the first ninety (90) days after your purchase via the Services, we will replace or exchange your product pursuant to our Run Happy Promise. General information and instructions regarding returns, exchanges and refunds can be found in our Returns Centre.
Worn or used Brooks products that you purchased from the Services may be returned within ninety (90) days of purchase pursuant to Brooks’ Run Happy Promise. Unworn or unused Brooks products that you purchased through the Services may be returned within three hundred sixty five (365) days of purchase. To make a return within this policy, please visit our Returns Centre to initiate your return and create your complimentary returns label. The title and risk of loss or damage to any products returned to Brooks, whether or not worn or used, will pass to Brooks upon its actual receipt and acceptance of such returned products.
If a gift certificate, card, voucher, coupon or payment method other than a credit or debit card was used to pay the original price of the product you purchased, or if the purchase you made was part of a special offer that is not in effect when you make your return, we may give you a merchandise credit for the amount actually paid or the value of the gift certificate, as the case may be. After we have received your valid return, we will provide one of the following within a reasonable period of time: (a) an exchange of merchandise for the item returned for the amount actually paid, (b) a non-transferable merchandise credit, (c) a non-transferable gift certificate or gift card, (d) a credit to the credit card or other payment method used to pay for the product returned for the amount actually paid, or (e) a cheque returned for the amount actually paid, or (f) another remedy that we determine in good faith is appropriate in the circumstances. If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions, including (without limitation) basing our response on the current sales price.
To return Brooks products that you purchased from a retailer in your home country, please contact the retail store from which you purchased the product to determine its return policy. If the retailer is unable to assist you, please contact Brooks Customer Service at +31 20 214 4100 within 90 days of your purchase for return authorisation.
If you believe a product sold by Brooks has a condition or defect that might make it unsafe, please report this safety concern immediately by using our email form or by contacting us by phone +31 20 214 4100.
3. Eligibility, Registration and Account
The Services are not targeted towards, nor intended for use by, anyone under the age of 13. If you are under the age of 18, or under the age of legal majority under applicable law, you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
By using the Services, you promise that you (a) have not been previously suspended or removed from the Services; (b) do not have more than one online account with Brooks and (c) have the right to enter into these Terms and that, in doing so, you will not violate any other agreement to which you are a party.
In order to create a profile or post a comment on the Services, you may need to register for an online account. When registering for an account, you cannot create an account name that incorporates a trademark without authorisation from the trademark owner. We may reclaim account names on behalf of any business or individual that holds legal claim, including trademark rights, to those names.
In return for your use of the Services, you agree to (v) not make fraudulent transactions; (w) provide accurate, current and complete information; (x) maintain and promptly update your account information; (y) maintain the security of your password and accept all risks of unauthorised access to your account and the information you provide to Brooks; and (z) promptly notify Brooks if you discover or otherwise suspect any security breaches related to the Services. You agree to not engage in any unlawful activity while using the Services.
4. Copyright and Limited Licence
Unless otherwise indicated on the Services, the Services and all content and other materials contained on the Services, including, without limitation, the Brooks logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and their selection and arrangement (collectively, "Content") are the proprietary property of Brooks or our licensors or users and are protected by international copyright laws.
You are granted a limited, non-exclusive, non-sub-licensable licence to access and use the Services and Content; however, such licence is subject to these Terms and does not include (a) any resale or commercial use of the Services or the Content; (b) the collection and use of any product listings, pictures or descriptions; (c) the distribution, public performance or public display of any Content; (d) modifying or otherwise making any derivative uses of the Services or the Content, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the Services, the Content or any information contained therein, except as expressly permitted on the Services; and (g) any use of the Services or the Content other than for their intended purposes. Any use of the Services or the Content other than as specifically authorised herein, without the prior written permission of Brooks, is strictly prohibited and will terminate the licence granted herein. Such unauthorised use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any licence to intellectual property rights, whether by estoppel, implication or otherwise.
We may revoke this licence at any time.
5. Repeat Infringer Policy; Copyright Complaints
In accordance with applicable laws, Brooks has adopted a policy of terminating, in appropriate circumstances and at Brooks' sole discretion, account holders or other users of the Services who are deemed to be repeat infringers of our intellectual property rights. Brooks may also, at our sole discretion, limit access to the Services and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
If you believe that anything on the Services infringes any copyright which you own or control, you may notify us of such infringement using the below details:
Name of Designated Agent: E-Commerce Director
Olympisch Stadion 33
1076 DE AMSTERDAM
Phone: +31 20 214 4100
You should also be aware that if you knowingly make any material misrepresentation to us that the material or activity is infringing, you may be responsible for any damages, including costs and legal fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
"Brooks", "Brooks Running", "Moving Comfort" and the Brooks logo and any other Brooks product or service names, logos or slogans that may appear on the Services are trademarks of Brooks Sports, Inc. or our subsidiaries throughout the world, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Brooks or the applicable trademark holder. You may not use any metatags or other "hidden text" utilising "Brooks", "Brooks Running", "Moving Comfort" or any other name, trademark or product or service name of Brooks without our prior written permission. In addition, the look and feel of the Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Brooks and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Services are the property of their respective owners. Reference to any products, services, processes or other information, by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Brooks.
7. Brooks Intellectual Property
You may not use a Brooks logo or other proprietary graphic of Brooks to link to the Services without the express written permission of Brooks. Further, you may not use, frame or utilise framing techniques to enclose any Brooks trademark, logo or other proprietary information, including the images found at the Services, the content of any text or the layout/design of any page or form contained on a page on the Services without Brooks' express written consent. Except as noted above, you are not conveyed any right or licence by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of Brooks or any third party.
8. Third-Party Content
Brooks may provide third-party content or run promotions from third parties and may provide links to web pages, products, services and content of third parties on the Services (collectively, "Third-Party Content"). Brooks does not control, endorse or adopt any Third-Party Content and makes no promises of any kind regarding the Third-Party Content, including, without limitation, regarding its accuracy or completeness. Your business dealings or correspondence with, or participation in promotions of, such third parties, and any terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and such third party; when you leave the Services, you should be aware that our terms and policies no longer govern. Brooks is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or promotions or as the result of the presence of Third-Party Content on the Services.
9. User Content and Interactive Features or Areas
The Services may include discussion forums, blogs or other interactive features or areas in which you or other users create, post, transmit or store content, including, but not limited to, text, music, sound, photos, video, Product Reviews (as defined in Section 11), graphics, code and other items or materials (collectively, "User Content"). User Content is publicly viewable and may include your profile information and any content you post via your profile. You agree that you are solely responsible for your User Content and for your use of such interactive areas and that you use them at your own risk.
By using the interactive areas of the Services, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Services any of the following:
- User Content that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
- User Content that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
- User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you promise that you have the lawful right to distribute and reproduce such User Content;
- User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
- Unsolicited promotions, political campaigning, advertising or solicitations;
- Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, social security numbers and credit card numbers;
- Viruses, corrupted data or other harmful, disruptive or destructive files; or
- User Content that, in the sole judgement of Brooks, is objectionable or which restricts or prevents any other person from using or enjoying the Services, or which may expose Brooks or our users to any harm or liability of any type.
You further agree that you will not violate any law, contract, intellectual property or other third-party right, and that you are solely responsible for your conduct while on the Services. You agree that you will abide by these Terms and will not:
- Use the Services in any manner that could interfere with, disrupt, negatively affect or prevent other users from fully enjoying the Services, or that could damage, disable, overburden or impair the functioning of the Services in any manner;