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Shipping Information

Free Standard Shipping

Free Shipping on All Orders over €75, Plus Free Returns
We offer free standard shipping on all orders over €75. We also offer free shipping on returns of items purchased on BrooksRunning.com. Order amounts under €75 are charged with €5.

Express Shipping

In order for our customers to receive their items as soon as possible, we offer Express shipping for mainland Europe (excluding the UK and Northern Ireland). Express delivery cost €12.50. You can expect your parcel within 1-2 business days with Express shipping. Items ordered before 2 pm, will be shipped the same day. Orders placed after 2 pm will be shipped the next business day. Please keep in mind that orders placed on Friday after 2pm will be shipped on Monday. Once the order has been placed, you will be unable to change the shipment method.

Shipping Method Under €75 Over €75 Shipping destinations Delivery
DHL Standard €5 Free! Netherlands, Austria, France, Germany, Ireland, Italy, Spain, UK 4-5 business days.
DHL Express €12.50 €12.50 Netherlands, Austria, France, Germany, Ireland, Italy, Spain 1-2 business days.

Order Changes:

We begin processing orders quickly, so we are unable to make changes after an order is submitted.
If the item you ordered is not in stock or will be delayed, we will email you with an update on the status of your order. Your payment method (Credit Card, PayPal) is only charged when your order ships. If you have questions about your order, please contact customer service via email or phone and we’ll be happy to help.

Shipping Destinations

Shipping is available to destinations within Netherlands, Austria, France*, Germany*, Ireland, Italy, Spain*, and the UK*.

*Non-shipping Destinations

  • Germany - Helgoland & Büsingen
  • France - Caledonia, Wallis and Futuna, French Polynesia, Tahiti, St. Pierre and Miquelon, Saint-Barthelemy, Guardeloupe, Martinique, La Reunion, French-Guiana, Mayotte & Saint Martin
  • UK - Guernsey, Jersey, Alderny, Sark Islands, Herm & Gibraltar, Isle of Man
  • Italy - Livigno & Campione d'Italia
  • Spain - Ceuta, Melilla & Canary Islands

Free Shipping on Returns

Brooks products come with a no-questions-asked 90-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 90-days after purchase we will refund your purchase. Please be aware that we cannot refund return shipping costs when our shipping form is not used. For more information on how to return products purchased on BrooksRunning.com, visit our Returns Center.

Need Help?

If you have any questions about your order, please contact customer service via email or phone and we'll be happy to help.