Shipping information

Free Standard Shipping

Free shipping on all orders over £75, plus free returns

We offer free standard shipping on all orders over £75. Orders under £75 are charged a £5 shipping fee. We also offer free shipping on returns purchased on BrooksRunning.com.

Business days are Monday through Friday (excluding holidays). We do not deliver on weekends.

Order Changes

We begin processing orders quickly, so we are unable to make changes after an order is submitted.
If the item you ordered is not in stock or will be delayed, we will email you with an update on the status of your order. Your payment method (Credit Card, PayPal) is only charged when your order ships. If you have questions about your order, please contact customer service via email or phone and we’ll be happy to help.

Shipping Destinations

Shipping is available to destinations within Austria, Belgium, France*, Germany*, Ireland, Italy*, Luxembourg, Netherlands, Spain*, Sweden, and UK*.

*Non-shipping Destinations

• Germany - Helgoland & Büsingen
• France - Caledonia, Wallis and Futuna, French Polynesia, Tahiti, St. Pierre and Miquelon, Saint-Barthelemy, Guadeloupe, Martinique, La Reunion, French-Guiana, Mayotte & Saint Martin
• UK - Guernsey, Jersey, Alderny, Sark Islands, Herm & Gibraltar, Isle of Man
• Italy - Livigno & Campione d'Italia
• Spain - Ceuta, Melilla & Canary Islands

Free Shipping on Returns

Brooks products come with a no-questions-asked 90-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 90-days after purchase we will refund your purchase. Please be aware that we cannot refund return shipping costs when our shipping form is not used. For more information on how to return products purchased on BrooksRunning.com, visit our Returns Center.

Need Help?

If you have any questions about your order, please contact customer service via email or phone and we'll be happy to help.