Shipping Information

Free Shipping on All Orders over £75, Plus Free Returns


We offer free shipping on all orders over £75. We also offer free shipping on returns of items purchased on



Shipping Method Orders over £75 Orders under £75 Shipping Destinations Estimated Delivery
(processing + shipping)
DHL Free £5 Netherlands, Austria, France, Germany, Ireland, Italy, Spain, UK 4-6 business days. In Germany within 2-3 business days



To qualify for free shipping, your order must total £75 or more after eligible discounts. Orders placed before 1pm Central European Time (UTC +1) will be processed the same business day, orders placed after 1pm Central European Time (UTC +1) will be processed the following business day.


Estimated Delivery Times


We begin processing orders quickly, so we are unable to make changes after an order is submitted.


If the item you ordered is not in stock or will be delayed, we will email you with an update on the status of your order. Your payment method (Credit Card, PayPal) is only charged when your order ships. If you have questions about your order, please CONTACT CUSTOMER SERVICE via email or phone and we’ll be happy to help.


Shipping Destinations


Shipping is available to destinations within Netherlands, Austria, France*, Germany*, Ireland, Italy, Spain*, and the UK*. For availability in other countries, please visit one of our OTHER WEBSITES.


*Non-shipping destinations


Country Region
Germany Helgoland & Büsingen
France Caledonia, Wallis and Futuna, French Polynesia, Tahiti, St. Pierre and Miquelon, Saint-Barthelemy, Guardeloupe, Martinique, La Reunion, French-Guiana, Mayotte & Saint Martin
UK Guernsey, Jersey, Alderny, Sark Islands, Herm & Gibraltar, Isle of Man
Italy Livigno & Campione d'Italia
Spain Ceuta, Melilla & Canary Islands


Free Shipping on Returns


Brooks products come with a no-questions-asked 90-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 90-days after purchase we will refund your purchase. Please be aware that we cannot refund return shipping costs when our shipping form is not used. For more information on how to return products purchased on, visit our Returns Center.


Do you want to create a return label? Click here.