Any Questions?

Our Run Happy Team Members have the answers.

123 Questions

Can the inside sole come out?

2019/06/14 Boca Raton, FL Jessica

Yes, all brooks models feature removable insoles. Thank you!

Hello, will you be restocking the bright colors men's or women's ghost 11 soon?

2019/06/14 TX Lynne

Unfortunately we will not be restocking the Ghost 11. The Ghost 12 will be out 7/1. Thank you!

I have the ghost 11 in color 406. How can I get replacement shoelaces?

2019/06/13 Ohio Jennifer

We are happy to help. Please give our customer service line a call. Thank you! 1 (855) 427-6657

To whom this may concern, I have gone through two pairs of the Ghost 11 shoe and in both occasions, within about a month to two months the top left side of my ride shoe (and only this spot) begins to tear and wear down exceedingly quick. Is there a reason this occurring so quickly? I run on average about 8-10 miles roughly 6-7 times a week.

2019/06/13 undisclosed Sara

We are happy to help. Please give our customer service line a call. Thank you! 1 (855) 427-6657

Hello. I have the women's ghost 11. What is the best way to clean them?

2019/06/13 undisclosed Angelina

We recommend following these directions to keep your shoes looking and performing their best. 1. Remove the internal liner and…

We recommend following these directions to keep your shoes looking and performing their best. 1. Remove the internal liner and hand wash the shoes in warm water with mild soap. Make sure not to submerge or soak the shoes in water. We do not recommend using a washer or dryer machine for cleaning our shoes, as they can be too aggressive and cause the shoes to stretch or warp compromising the materials and performance of the shoe. 2. Stuff your shoes with newsprint (plain if you have it) and allow them to air dry. When they are all dried out, you can reinsert the liner and hit the road again! Thank you! Read More