Any Questions?

Our Run Happy Team Members have the answers.

47 Questions

Are these slip resistant

2019/05/07 Jasper, Al Amy

The Launch 5 is not up to the specifications required for work shoes who have a certified skid resistance. We recommend checking…

The Launch 5 is not up to the specifications required for work shoes who have a certified skid resistance. We recommend checking out a company like Shoes for Crews to find a certified slip resistant shoe.Thank you! Read More

What is your return policy on shoes that are on sale?

2019/04/18 MO Linda

We have a phenomenal return policy which allows you to try our gear out for your normal runs and walks, inside or outside. If…

We have a phenomenal return policy which allows you to try our gear out for your normal runs and walks, inside or outside. If they do not work we offer free pre-paid return labels on orders to send them back within 90 days for worn items, and 1 year for unworn items. Even if you get them dirty or lose the box we can still take them back with our free labels via FedEx or USPS for a full refund. Read More

Interested in the women's special edition of the rock and rock roll running shoe in size 8. Are they still available.?

2019/04/01 Louisiana Shelia

The are currently available on www.runrocknrollstore.com. Thank you!

I recently purchased the Launch 5 running shoes! I have been breaking them in for several weeks now but after every use my midfoot (both feet) has alot of pain. Is it possible that I don't have the right size or maybe something else? Thanks!

2019/03/18 undisclosed CC

Thank you for contacting Brooks Running. We would be happy to answer your product questions, please give our customer service…

Thank you for contacting Brooks Running. We would be happy to answer your product questions, please give our customer service line a call. 1 (855) 427-6657 Read More

Why did you stop making the holiday shoes (shamrock, July 4, and Christmas) in the Launch 5? I have the shamrock in the Launch 5 and since that purchase I have not run in any other brand (I have a lot of running shoes). I did buy the Christmas shoe (ugly Christmas sweater) which was not the Launch 5 and it very stiff with a hard sole. Keep the Launch 5 alive and bring in new color schemes.

2019/02/24 Orlando, Florida Ehanky

We will have Limited Editions in the Launch 6 this year. You can text "LTDShoes" to 33233 to receive text alerts for future drops.