Question 1

Is shoe good for low arches?

Accepted Answer

Hi Angenette. The footbed and insoles of all of our shoes have the same arch height and arch support. Our shoe styles in our inventory are split into 2 sections, Neutral and Support. The support in running shoes is different than the support of insoles or orthotics. Our Support styles include our GuideRails technology, which supports your whole body in its natural stride while keeping excess movement in check. Insoles or orthotics give you support directly under the arch. Our sock-liners are removable so that you can input your own insole or orthotic to achieve personalized arch support.

Question 2

Does the Ariel 20 have attached gusset?

Accepted Answer

Hi Maureen. Thanks for reaching out. The Ariel 20 shoes do not have a gusseted tongue construction.

Question 3

I have severe over pronation along with torn tendons in my left foot. My new Ariel 20 hurts my bone. Will that stop once my shoes are broken in?

Accepted Answer

Hi! Thank you for submitting your question for Brooks Running. We will have a Runner Experience Specialist reach out to you right away. Keep an eye on your inbox!

Question 4

Are these diabetic tennis shoes?

Accepted Answer

Hi Anna Marie! Yes, the Ariel '20 is a PDAC code A5500 model.

Question 5

does the Ariel shoe come in narrow?

Accepted Answer

Hi Angela! The Ariel '20 does not come in a narrow width. Currently, it is only available in medium, wide, and extra-wide widths.

Question 6

Looking for womens 6e sneakers ?

Accepted Answer

Thank you for reaching out.  At this time our widest width in women's shoes are 2E.

Question 7

Do they carry the women's Ariel 20 oyster/allow and grape color in a 5.5?

Accepted Answer

Hi Lisa! The smallest size available in the Ariel '20 is a women's 6.0.

Question 8

Is this shoe water proof? Also if not and they get soaked, does it affect the shoe performance?

Accepted Answer

Hi Virginia! The Ariel '20 is not waterproof. If they get wet, we recommend taking the insoles out to let them dry separately from the shoes. You can also stuff your shoes with newspaper to help them maintain shape and decrease drying time. We recommend avoiding dryers. Getting them wet should not affect performance.

Question 9

Do these fit the same as dyads? I had to but a size 11 before but 10.5 in dyads.

Accepted Answer

Hi Tera! The Ariel '20 will fit very similarly to the Dyad 11.

Question 10

If I have a bunion should I order 1/2 size
 bigger?

Accepted Answer

Hi Sandra! It is possible that either a half size up or a wider width would be the most comfortable fit for you in the Ariel '20. We also have a great tool on our site to help you see the local retailers in your area where you may be able to try these on. Stores labeled with a yellow pin on the map will have their inventory linked to browse. Use the link below to visit our Store Finder to see some shops in your area. Store Finder: https://www.brooksrunning.com/en_us/store-locator/

Question 11

Can you add more colors?

Accepted Answer

Hi Tina! We do not plan on offering additional colorways in the Ariel '20, as we anticipate releasing a new Ariel in Fall 2023.

Question 12

Bottom very slippery when wet. Anyone notice this?

Accepted Answer

Hi! While the Ariel '20 does not feature a slip-resistant outsole, it should not be exceptionally slippery. If you would like to discuss more options, our Runner Experience team can help! Email us at support@ebrooksrunning.com or visit the following link for more options: https://brks.co/REx_contact

Question 13

Which model is best for plantar fasciatis?

Accepted Answer

Hi Linda! Plantar fasciitis can be tricky to solve with a single shoe as it can be quite different from person to person. Please also keep in mind that we're not doctors and any serious pain or injuries should be discussed with medical professionals. We recommend visiting a local running shop and having your gait and feet analyzed by a Fit Expert. They'll be able to recommend options accordingly. To find a shop near you, check out our Store Locator tool: https://www.brooksrunning.com/en_us/store-locator

Question 14

what length are the shoelaces on ariel 20?

Accepted Answer

Hi Regan! The laces for the Ariel '20 will vary in length depending on the size of the shoes. The Ariel '20 features laces that measure approximately 44 to 48 inches.

Question 15

Any wide toe box shoes for women?

Accepted Answer

Hi Diane! The Ariel '20 is a great option for a wide toe box. The Ariel '20, Addiction GTS 15, Addiction Walker 2 (including V-Strap and Suede versions), and Dyad 11 are all built on a linear last, which generally means that the footbed is slightly wider and the forefoot does not curve upward. This provides more width and volume. The Ariel '20 provides maximum support and maximum cushioning.

Question 16

Most cushioning shoe for being on concrete?

Accepted Answer

Hi Pam! The Ariel '20 features our patented BioMoGo DNA midsole, which provides both softness and durability. This would be a great option to consider for a max cushion, max support shoe, as the Ariel '20 features our GuideRails® technology which adds support by keeping excess movement in check.

Question 17

I have a wide foot ! How do these shoes feel?

Accepted Answer

Hi Camille! The Ariel '20 features a spacious yet secure fit thanks to an engineered-mesh upper and conformable embroidered saddle. It is built on a linear last, so it should provide a roomy toe box. The Ariel '20 is also offered in three widths - medium (B), wide (D), and extra wide (2E).

Question 18

Difference between glycerin and aerials ?

Accepted Answer

Hi Arle! The Ariel '20 is a Max Support model featuring our GuideRails® technology that adds support by keeping excess movement in check. It also features soft cushioning thanks to our BioMoGo DNA midsole. The Ariel '20 is built on a linear last, making it a great option to accommodate inserts or orthotics. The most similar model of the Glycerin would be the Glycerin GTS 20, which also features our GuideRails® technology. The Glycerin GTS 20 features our nitrogen-infused DNA LOFT v3 - super soft cushioning optimized to be lightweight, responsive, and durable with plush comfort. It is built on a curved last and generally will not provide as much volume as the Ariel '20.

Question 19

I had an arthritic joint removal, and need a hard-soled shoe to transition out of the boot I’ve been living in for two months. Would these be a recommended shoe for that, or is there another type of Brooks shoe that would be a better fit?

Accepted Answer

Hi Emily! The Ariel 20 is made with firmer, denser foam and would be a great option for a less-flexible sole. If you need a neutral option the Dyad 11 also has a firm base with a wider platform for added stability.

Question 20

Do these come in wide width?

Accepted Answer

Hi Joyce! The Ariel '20 is available in a Wide width.

Question 21

Would this shoe be fine for walking and dance practice? I overpronate and have flat feet with pain often coming from my arches, ankles, and some from my knees.

Accepted Answer

Hi Didi! The Ariel '20 offers a high amount of support. The Ariel '20 may be a great option for you, we recommend visiting a local running shop and having your gait and feet analyzed by a Fit Expert. They'll be able to recommend options accordingly. To find a shop near you, check out our Store Locator tool on the top left corner of our website.

Question 22

Is the Ariel 20 being discontinued?

Accepted Answer

Hi Meryl! The Ariel style is not being discontinued. Unfortunately, with the current industry-wide supply chain issues, we're unable to provide a specific date of when we'll be getting more at this time.

Question 23

When will new Ariel’s be released?

Accepted Answer

Hi Anna! Unfortunately, with the current industry-wide supply chain issues, we're unable to provide a specific date at this time.

Question 24

When will the 2021 Brooks Ariel women’s come out?

Accepted Answer

Hi Rosemary! Unfortunately, with the current industry-wide supply chain issues, we're unable to provide a specific date for the next Ariel iteration at this time.

Question 25

I have worn Ariels for years now.  I have many old pairs but need a new pair.  When will you have some in sizes other that 13???

Accepted Answer

Hi Janis! At this time, we will be restocking the Ariel '20 color 009 soon, and color 076 early in the new year. We recommend checking with your local shop or other online retailers as well.

Question 26

Will you be getting more inventory of the women's Ariel 20 in the new color that was just recently introduced but is now sold out?
Caroline 9/24/21

Accepted Answer

Hi Caroline! We are hoping to get more of the Ariel '20 color 076 next month. If you are looking to get a pair sooner than later, we recommend checking with your local shop or other online retailers.

Question 27

What is the “drop” from heel to ball of foot.  How does the Ariel compare to the Ghost?

Accepted Answer

Hi Mary Kay! The Ariel '20 has a 12mm heel-to-toe drop, the same as the Ghost style. The Ariel '20 has the highest support level we offer, while the Ghost style is one of our Neutral styles.

Question 28

Are Ariel '20 being discontinued?

Accepted Answer

Hi John! The Ariel '20 is not being discontinued, we just released a new colorway!

Question 29

Which Brooks style is the closest to the Arial? I can not find an Arial in my size.

Accepted Answer

Hi Sue! A good alternative to the Ariel 20 is the Addiction 14. The Addiction 14 is also a Max Support shoe in our Cushion category.

Question 30

My podiatrist suggested the Beast for me.  Are the Ariels the woman's version of the Beast?

Accepted Answer

Hi Julie! The Ariel '20 is the Women's version of the Beast '20.

Question 31

Are these like the Ariel 18?? I love my 18 as it is angled posteriorly so that to put foot flat on ground it automatically causes you to invert back to neutral (verses my excessive everted feet)

Accepted Answer

Hi Lori! The Ariel '20 has the same cushion level and support level. We updated the Ariel '20 with our new GuideRails, a holistic support system, that gives support to your feet, knees, and hips.

Question 32

Are Ariel's 20 slip resistant? I need that for work

Accepted Answer

Hi there! The Ariel '20 and our other styles are specifically designed for run and walk performance, and don't specifically have slip resistance built into them. Though our Addiction Walker shoe offers a slight friction coefficient (enough for wet pavement), they are not up to the specifications required for work shoes who have a certified skid resistance.

Question 33

What is the heel to toe drop in the women's Ariel?

Accepted Answer

Hi Joanna! The Ariel '20 has a 12mm heel to toe drop.

Question 34

Can I wash the Ariel 20s in the washing machine?

Accepted Answer

Hi Mary! We do not recommend washing your Arial '20 in the washing machine as they can be too aggressive and cause the shoes to stretch or warp compromising the materials and performance of the shoe. We recommend following these directions to keep your shoes looking and performing their best. Start by removing the internal liner and hand wash the shoes in warm water with mild soap. Make sure not to submerge or soak the shoes in water. Once you're finished cleaning, stuff your shoes with newsprint (plain if you have it) and allow them to air dry. When they are all dried out, you can reinsert the liner.

Question 35

Are these good for flat feet?

Accepted Answer

Hi Cindy! The Ariel '20 may be a great option for you as the Ariel '20 is able to fit a flat arch profile and plenty of surface area within the shoe for flat feet. The Ariel '20 includes are GuideRails technology, which supports your whole body in its natural stride while keeping excess movement in check. If you need support directly under your arch, our sock-liners are removable so that you can input your own insole or orthotic to achieve personalized arch support.

Question 36

Is Brooks planning to add more color choices for the Ariel 20?

Accepted Answer

Hi Elizabeth! We are releasing another colorway for the Ariel '20 towards the end of Summer, early Fall.

Question 37

Is it true that the Ariel 20 oyster/alloy/grape is not available in women's 9 2E??? Prior versions were available in size 9 width 2E, what should we do?

Accepted Answer

Hi Sandy! It is true that color 009 (Oyster/Alloy/Grape) is not produced in a 2E width at this time, but color 064 (Black/Ebony/Blue) is currently available in Women's size 9 in the 2E width.

Question 38

I have been told I should wear a neutral shoe.  Will the Ariel work for me?

Accepted Answer

Hi Linda! The Ariel '20 is one of our Maximum Support Styles, which may have too much support if you need a Neutral shoe. Check out the link to below to find our Neutral styles. Neutral Styles: https://www.brooksrunning.com/en_us/womens-road-running-shoes/?prefn1=support&prefv1=Neutral

Question 39

which mens shoe is equivalent to the womens Ariel with the"linear platform" sole and the "roll bar"/"guide rail"? Also, are more color options for this shoe style in the making?

Accepted Answer

Hi Ann! The Beast '20 is equivalent to the Ariel '20. They both have a linear platform sole and GuideRail technology. We will release another colorway in both styles towards the end of Summer.

Question 40

Does this shoe have a wide high toe box?

Accepted Answer

Hi Vivien! The Ariel '20 has a wide toe box and plenty of volume inside the shoe.

Question 41

do these work with orthotics as well as the Dyad?

Accepted Answer

Hi Christy! The Ariel '20 and the Dyad style have removable sockliners to put in your own orthotics.

Question 42

How is this shoe different than the Ariel 18?

Accepted Answer

Hi Tess! The Ariel '20 maintains the same cushion level and support level as the Ariel '18. The biggest difference is the GuideRails support technology we integrates in the sole of the Ariel '20. This supports your whole body in its natural stride while keeping excess movement in check.

Question 43

How do I know if I need a wide shoe?

Accepted Answer

Hi Kathryn! We recommend visiting a local running shop and have your gait and feet analyzed by a Fit Expert. They'll be able to recommend options accordingly. To find a shop near you, check out our Store Locator tool.

Store Locator: https://brks.co/REx_store

Question 44

Do these have more cushion than the new Glycerin 19 GTS?

Accepted Answer

Hi Cynthia! Both the Ariel '20 and the Glycerin GTS 19 have a high level of cushion, but the Ariel '20 has has a higher degree of support than the Glycerin GTS 19.

Question 45

I have grey Ariel 20 shoes.  How can I clean these?

Accepted Answer

Hi Tamara! We recommend following these directions to keep your shoes looking and performing their best. 1. Remove the internal liner and hand wash the shoes in warm water with mild soap. Make sure not to submerge or soak the shoes in water. We do not recommend using a washer or dryer machine for cleaning our shoes, as they can be too aggressive and cause the shoes to stretch or warp compromising the materials and performance of the shoe. 2. Stuff your shoes with newsprint (plain if you have it) and allow them to air dry. When they are all dried out, you can reinsert the liner and hit the road again.

Question 46

Which would be better for a high arch, 2E width and bunion?  Ariel 20, Addiction 14 or Dynad 11?  Thank you.

Accepted Answer

Hi Lauren! The Ariel '20, Addiction 14, and Dyad 11 all have the same arch height and support. They're all suitable for high arches, 2E width, and bunions. The difference is the Ariel '20 and the Addiction 14 is for people that tend to overpronate as they walk or run, whereas the Dyad 11 is for people that have more of a neutral or supinated stride as you walk or run.

Question 47

Is this a great fit for severe over pronation?

Accepted Answer

Hi Sherri! The Ariel '20 is a great shoe for severe overpronation.

Question 48

WHICH SHOE HAS THE BEST ARCH SUPPORT?  I have planter fachitis in both feet!  I stand on my feet 8 hours a day.  Can I change out the soles?

Accepted Answer

Hi Charlotte! Great question. All of our shoes have the same arch height. The arch support in shoes is different from what arch support in insoles provides. All of our shoes come with removable sockliners, to give the option to put your own insole in. We recommend going to your local Running Shop and speaking to a Fit Expert. They'll be able to analyze your feet and gait, then give recommendations specifically for you. Here's our Store Finder tool to find a shop near you: https://brks.co/REx_store

Question 49

What shoe has a high arch support for walking and standing?

Accepted Answer

The Adrenaline GTS 20, the Transcend 7, or the Bedlam 3!

Question 50

I need a high arched supported shoe for long standing and walking not running what do you suggest?

Accepted Answer

The Ariel '20 is a great supportive/cushioned choice for standing or walking for a long duration. We also recommend the Addiction Walker 2. We recommend ordering Brooks running shoes 1/2 size to one size larger than what you wear in casual or dress shoes. Whenever possible, visit your local running and walking footwear store for a proper fitting. Also, our Shoe Finder, can help you find the right shoe. Simply answer a few simple questions and we'll introduce you to your solemate.

Shoe Finder: https://brks.co/REx_shoe
Store Finder: https://brks.co/REx_store

Now 25% off: Glycerin 20

Now 25% off: Glycerin 20

Ariel '20

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Support designed to lend your feet a hand

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Adaptive comfort

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