International FAQs

Brooks is spreading the run love across the globe with international shipping to these countries:

International Customer Service

At the moment, Brooks Customer Service team can only support English.

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Monday - Friday
08:00 - 20:00 Pacific

Saturday - Sunday
11:00 - 20:00 Pacific

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1-800-2-BROOKS
Monday - Friday
07:00 - 17:00 Pacific

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International Shipping Frequently Asked Questions

Can my order be delivered internationally?
What is Borderfree?
How will I know how much my order will cost?
Are there any additional costs that will be due upon receipt of my order?
I live in the US, can I use Borderfree to ship an order internationally but pay in USD?
What payment options does Borderfree support?
How much does international shipping cost?
When am I billed?
How much duty, customs tariffs, VAT and/or taxes are charged on international orders?
Are there any items that cannot ship to my country because they are restricted?
What will my credit card statement say?
Who will I contact if I have questions relating to my order after I have made a purchase?
What is your return policy for international orders?
How can I track my international order?


Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in 6 other countries. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page. Please note: orders cannot be delivered to P.O. boxes.


What is Borderfree?

Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.


How will I know how much my order will cost?

The price on the product pages are all-inclusive for duties and taxes. Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination.


Are there any additional costs that will be due upon receipt of my order?

No. The order total presented at checkout is the exact amount you'll be billed by Borderfree, and there will be no additional costs due upon delivery.


I live in the US, can I use Borderfree to ship an order internationally but pay in USD?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you're an American traveling or living abroad.


What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.


How much does international shipping cost?

You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.


When am I billed?

Your credit card will be billed by Borderfree at the time your items leave the United States.


How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Please note that all applicable duties, tariffs, and taxes have been pre-calculated and are included in the item price.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country.


Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.


What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "BF*BROOKSSPORTS" where "BF" denotes the Borderfree network.


Who will I contact if I have questions relating to my order after I have made a purchase?

Please contact us through email, call 1-800-2-BROOKS, or Chat with us live and Brooks will gladly assist you with any questions relating to your international order. At the moment, Brooks Customer Service team can only support English.


What is your return policy for international orders?

If for any reason you are not satisfied with your purchase contact us through email, call 1-800-2-BROOKS, or Chat with us live and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.


How can I track my international order?

You can track the progress of your international package(s) here.