Fraud Protection

At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, we built this page to help you protect yourself. Before we dive into the details, if you have any concerns related to the protection of your information, please give us a call at 1-800-2-BROOKS (1-800-227-6657) or visit our online customer service center.

Imposter web sites

Occasionally, fraudsters1 create imposter web sites that appear to be by Brooks and sell Brooks products. Often the products are offered at significant discount to entice you to purchase and share your payment information. Don’t be fooled! Although Brooks works hard to shut down2 imposter web sites, be careful to only shop on legitimate web sites. Please visit brooksrunning.com or authorized retailers for authentic real-deal Brooks shoes, sports bras, and apparel.

Password protection

Good passwords are a great step in protecting yourself from online security risks or scams. Here are some suggestions for creating strong passwords (hint: “password” is not an acceptable password. Ever.)

  • Do not use the same password on more than one web site.

  • Use complex passwords (a minimum of 8 alpha/numeric cAsE sEnsitive characters)

  • Do not share your password with others

  • Change your passwords frequently

  • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses

  • Sign out/log off web site sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal

  • Regularly review tips and best practices offered by security experts3 to make sure you’re up to date on how best to protect yourself

Resources:

Can’t get enough of this? You can find additional information about Internet fraud and current scams here.

Think you may have been targeted? If you feel you’ve been a victim of Internet fraud or another Internet crime you can file a complaint here.

For information regarding identity theft, and how to protect yourself from it, you can visit the Federal Trade Commission’s page here.

For information from the FTC’s Consumer Protection Bureau about computer security and “phishing,” visit:

From all of us here at Brooks, believe us when we say that staying safe on the Internet is a great way to make sure you Run Happy every day.


  1. Fraudsters are here defined as shameless hucksters who try to make money by creating sham web sites. This demonstrated lack of character leads us to believe they’re not runners.

  2. Though this usually just involves a lot of legal communication, sometimes we imagine shutting down these sites task-force style, with a team of highly trained runner ninjas.

  3. Aka legit cybersecurity rock stars. Yes, they really do exist.