Shipping Information

Free Shipping on All Orders over £75, Plus Free Returns

We offer free shipping on all orders over £75. We also offer free shipping on returns of items purchased on BrooksRunning.com.

Shipping Method Order at least £75 Order under £75 Shipping Destinations Estimated Delivery
(processing + shipping)
DHL Free £5 Austria, France, Germany, Ireland, Italy, Spain, UK Up to 5 business days. In Germany within 2-3 days

To qualify for free shipping, your order must total £75 or more after eligible discounts. Orders placed before 10 am Central European Time (UTC +1) will be processed the same business day, orders placed after 10 am Central European Time (UTC +1) will be processed the following business day.

Estimated Delivery Times

We begin processing orders quickly, so we are unable to make changes after an order is submitted. Estimated delivery time is up to 5 business days from the date of purchase. In Germany and Austria delivery may be within 3 business days.

If the item you ordered is not in stock or will be delayed, we will email you with an update on the status of your order. Your payment method (Credit Card, PayPal) is only charged when your order ships. If you have questions about your order, please CONTACT CUSTOMER SERVICE via email or phone and we’ll be happy to help.

Shipping Destinations

Shipping is available to destinations within Austria, France*, Germany*, Ireland, Italy, Spain*, and the UK*. For availability in other countries, please visit one of our OTHER WEBSITES.

*Non-shipping destinations

Country Region
Germany Helgoland & Büsingen
France Caledonia, Wallis and Futuna, French Polynesia, Tahiti, St. Pierre and Miquelon, Saint-Barthelemy, Guardeloupe, Martinique, La Reunion, French-Guiana, Mayotte & Saint Martin
UK Guernsey, Jersey, Alderny, Sark Islands, Herm & Gibraltar
Italy Livigno & Campione d'Italia
Spain Ceuta, Melilla & Canary Islands

Free Shipping on Returns and Exchanges

Brooks products come with a no-questions-asked 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 30-days after purchase we will replace or exchange your product. For more information on how to return or exchange products purchased on BrooksRunning.com, visit our RETURNS AND EXCHANGES SECTION.

Do you want to create a return label? Click here.