Brooks' True Blue Guarantee
Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 30 days after purchase, we will replace or exchange your product.
To return item(s) purchased on Brooksrunning.com
Unworn Items: To return an unworn item for a refund, please package it in its original packaging and return it within 30 days. Please include the bottom half of the packing slip included in your original shipment. We do our best to refund your credit card within two full business days of receipt. After that, your bank may take between 2 and 10 days to credit your card.
To create your complimentary return shipping label, please follow these easy steps:
1. Click on the Order Lookup link at the top of the page
2. Enter your order number and the billing zip code you used during checkout
3. When your order information comes up, click the green Create Return Label button and enter the required information
4. An email containing a link to the label will be sent to the email address used during checkout, or you may immediately print the label
5. Mail your return through the U.S. Postal Service
Worn or Defective Items: Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If you are not completely satisfied, please call us at 1-800-227-6657 and we will replace or exchange your product free of charge. Please note that abuses to the exchange policy, such as abnormal wear and tear, are subject to Brooks' discretion. When used for its intended purposes, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months.
Please note:
- All returns or exchanges should be shipped via U.S.P.S. using the complimentary return shipping label provided. CODs cannot be accepted.
- We provide free outbound shipping for the new item on any exchange.
- Please pack the item you are sending back securely in its original package, if possible.
To exchange an item purchased at a retail store, please return the product to its place of purchase.
Brooks is dedicated to providing unparalleled service. If we can be of further assistance, please contact Brooks Customer Service at 1-800-227-6657 (U.S. only). Canadian residents can get assistance by calling Brooks Canada at 1-800-668-5480.
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