Returns & Exchanges
Brooks' True Blue Guarantee
Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 30 days after purchase, we will replace or exchange your product.
Please note: Abuses to the exchange policy, such as abnormal wear and tear, are subject to Brooks’ discretion. When used for its intended purposes, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months. Whenever possible, we ask that you return items in new and unused condition.
Please follow the instructions below to return or exchange your item.
Brooksrunning.com Orders
Unworn Items: To return an unused item for a refund, please package it in its original packaging and return it within 30 days. For the fastest return service, please include the return portion of the original packslip inside your return package, and attach the return label to the outside of the package. If you no longer have your original packslip, then please write your order number on the outside of the package and ship it here:
brooksrunning.com
Attn: Returns
3012 142nd Ave E
Sumner, WA 98390
You are responsible for the cost of shipping the item back to us, and we recommend using a shipping method with tracking for your return. We do our best to refund your credit card within 48 hours of receipt. After that, your bank may take between 2 and 10 days to credit your card.
Worn or Defective Items: Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If you are not completely satisfied, please call us at 800.227.6657 and we will replace or exchange your product free of charge. Abuses to the exchange policy, such as abnormal wear and tear, are subject to Brooks’ discretion. Please note: cash refunds are not available for items that have been worn.
Retail Store Purchases
Follow these steps for replacement or exchange of a Brooks product made at retail store within the last 30 days:
- Contact the store where you made the purchase and explain the situation. Most retailers have policies in place to accept returns.
- If the retailer is unable to help you, then please call 1-800-2-BROOKS for a return authorization number (RMA), necessary for all exchanges.
- Pack the item securely in its original package, if possible.
- All return shipping charges must be prepaid. Brooks is unable to accept COD deliveries.
- For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Retain the tracking number for your records.
- Ship your return package, with return authorization number, to the following address:
Brooks Distribution Center
Attn: Returns Department
3012 142nd Ave E
Sumner, WA 98390
- If the product you are returning is no longer available, Brooks will send you a comparable substitute within four to six weeks.
Brooks is dedicated to providing unparalleled service. If we can be of further assistance to you, please contact Brooks Customer Service at 1-800-227-6657 (U.S. only). Canadian residents can get assistance by calling Brooks Canada at 1-800-668-5480.
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